When should we trigger a Voiceform?

Common patterns: post-stay or post-flight, after a booking abandonment, during a concept test for a new offer, and as an always-on brand pulse. Keep it short; voice does the heavy lifting.

Can we field in the languages our guests speak?

Yes. 50+ languages with automatic transcription and translation, so a central insights team can read what a guest said in theirs.

Does this work for destinations and OTAs as well as hotels?

Yes. Any team that needs to hear travelers talk — destinations, airlines, attractions, booking platforms — can run the same interview-at-scale motion.

How do properties actually use the clips?

GMs and CX leaders play a handful of quotes in stand-up. It is faster than a dashboard deep-dive and harder to argue with than a single comment card.

Hospitality and Travel

Hear the stay, the trip, and the almost-booking

Learn what guests and travelers associate with your brand before, during, and after the journey. Catch the delight and the friction while the memory is still fresh.

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Guest insight that sounds like a conversation

Surveys get you a score. Voiceform gets you the story behind the stay, the flight, or the booking path.

Capture the trip while it is still vivid

A two-minute voice note after checkout beats a week-later form that nobody finishes. People talk about the room, the queue, the app, the moment they almost booked elsewhere.

Service and brand in the same breath

Guests do not separate ops from brand. Hear how they describe you versus the alternative, then take clips to both the GM and the brand team.

Employees have a journey too

Frontline feedback in voice is easier to give after a shift than another pulse survey. Pair guest feedback and employee surveys when you are diagnosing a property or a process.

You're in safe hands

Trusted by industry leaders and innovators.

Fix the moments that make or unmake the trip

Journey, brand, and the people who deliver the experience — in their own words.

Use Case

Customer Journey Map

Track real journeys through conversations at scale

Use Case

Brand Tracker

See your brand the way customers talk about it

Use Case

Employee Surveys

Employee surveys people want to complete

50+

Languages transcribed

1000s

Interviews in parallel

Voice + video

With AI probing on every answer

Hear it from teams like yours

Jay Tye

COO, Echo MR

“With our first Voiceform, we saw immediate results. 5x the quality of data. We were really surprised to see the difference and the caliber of thoughtfulness within the responses. When hearing feedback about Voiceform, it was pretty noticeable that people felt like they had a voice. Like they were being listened to and and that their thoughts and suggestions or feedback was welcomed and appreciated.”

Andrew Wald

MD, Global Technology Solutions, JLL

“We promoted [Voiceform] as a new way of providing feedback. People were interested in engaging this way, which increased our survey acceptance rate, which I would say was about 70%. I think our results stemmed from the innovation, and a different way of doing surveys versus live interviews and or pen-to-paper type surveys.”

Questions

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